Product Management with SAFe at a global scale

Global Product Management and DevOps was formed to lead the development and management of a global IoT management platform. After implementing the SAFe framework and working with over 100 development resources, the team increased velocity while reducing delivery costs.

Evergo leads product management (DevOps) for a global IoT management platform.

Initially, the team was struggling with slow velocity and high delivery costs.

The effect of our actions

100 development resources, working within the SAFe framework were able to increase velocity while reducing delivery costs.

100+

DevOps resources engaged

Program Increments (PI's) to date

200k

Lines of code in scope

Higher deployment velocity

20%

Lower costs

BMC Helix for global IoT operations

The BMC Helix platform has been designed to meet the needs of the most demanding IoT operations, with support for over 25 countries and 3,000 IoT support engineers engaged globally. The platform is also scalable, supporting up to 100,000 configuration items in BMC CMDB scope.

AI-Assistant for a global HR organization

A global organization with employees across 20+ countries faced challenges in providing timely, efficient HR support due to varying employment regulations, policies, and the complexities of managing cross-functional teams. Traditional human-driven HR support struggled to meet the demands of an agile workforce, especially during large-scale planning events. The company sought an AI-powered solution to streamline HR assistance, reduce manual workload, and enhance employee experience.

Standard operational processes in global ICT Centers

Evergo led a project for streamlining and standardizing operations across the two global IT Deta Centers. With our team of experts, we worked with the client’s organization to implement a common operational “way of working” in ICT centres.

Modernization of the ServiceNow for managed services organization

Our initiative aimed to modernize the Service Now platform used by our customers. The platform had been heavily customized, making maintenance difficult and upgrades requiring high effort. As such, it became paramount that the team enhance their skillset in order to meet these demands.