Insights

Dive into a practical view of digital transformations and IT technologies. Stay updated with the latest market insights by reading our articles.

Engineers managing cloud-based IT infrastructure and data services — concept illustration for service-oriented IT delivery by Evergo.

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Publication date: 05.11.2025

Service-Oriented IT Delivery: Unlocking Business Value Amid Organizational Complexity

In AI projects, success often depends not on algorithms, but on the data that feeds them. This article explores how to identify and fix data gaps in AI, using frameworks like AIDRIN and ODI AI-Ready Data to turn fragmented information into measurable business value.

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Data Gaps in AI Projects

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How AIOps Capabilities Can Improve ITSM

IT Service Management (ITSM) is the central framework organizations use to deliver, manage, and support IT services. It defines the …

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AIOps in IT Operations – Balancing Promise and Reality

AIOps is often seen as a breakthrough for managing complex IT systems, promising faster issue detection, reduced alert noise, and …

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Publication date: 20.05.2025

Model Context Protocol (MCP): Anthropic’s New AI Standard and Why It Matters for Your Business

Background: What is MCP and Who’s Behind It? In late 2024, AI safety startup Anthropic introduced the Model Context Protocol …

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Agentic AI in IT: Buzzword or Breakthrough?Agentic AI

The tech world is buzzing about agentic AI – AI “agents” that can act with greater autonomy than traditional software …

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Retrieval-Augmented Generation (RAG): The Key to Customizable AI Agents in IT and Beyond

In today’s fast-paced digital landscape, business leaders are exploring generative AI to boost productivity, improve customer experiences, and streamline …

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The importance of Quality in Program Management

Quality is more than just a box to tick in program management – it’s the backbone of lasting success. When …