Cloud & Infrastructure Modernization for a Banking Group
Challenge: Navigating Market Pressures and FinTech Competition A leading banking group faced increasing pressure to innovate rapidly in response to …
AI-Assistant for a global HR organization
A global organization with employees across 20+ countries faced challenges in providing timely, efficient HR support due to varying employment regulations, policies, and the complexities of managing cross-functional teams. Traditional human-driven HR support struggled to meet the demands of an agile workforce, especially during large-scale planning events. The company sought an AI-powered solution to streamline HR assistance, reduce manual workload, and enhance employee experience.
AIOps for leading telecommunication service provider
Evergo helped in the global AIOps implementation. In today’s fast-paced IT environment, organizations that manage thousands of endpoints and complex …
Modernization of the ServiceNow for managed services organization
Our initiative aimed to modernize the Service Now platform used by our customers. The platform had been heavily customized, making maintenance difficult and upgrades requiring high effort. As such, it became paramount that the team enhance their skillset in order to meet these demands.
BMC Helix for global IoT operations
The BMC Helix platform has been designed to meet the needs of the most demanding IoT operations, with support for over 25 countries and 3,000 IoT support engineers engaged globally. The platform is also scalable, supporting up to 100,000 configuration items in BMC CMDB scope.
Product Management with SAFe at a global scale
Global Product Management and DevOps was formed to lead the development and management of a global IoT management platform. After …
Standard operational processes in global ICT Centers
Evergo led a project for streamlining and standardizing operations across the two global IT Deta Centers. With our team of experts, we worked with the client’s organization to implement a common operational “way of working” in ICT centres.
Global ITSM Platform for IT operations in 50+ countries
Ericsson sought to unify their internal IT services with a global streamlined, standardized support system. To achieve this high-level goal, they needed a robust and reliable ITSM platform that could handle the custom operational procedures and be used in the same fashion wherever it was implemented. Thus, Ericsson looked for a global and scalable ITSM platform to help them reach their desired outcome.
