Standard operational processes in global ICT Centers

Streamlining & standardizing global data centers operations

Evergo led a project to streamline and standardize operations across the two global IT data centers. With our team of experts, we worked with the client’s organization to implement a common operational “way of working” in ICT centres.

This has involved setting up a baseline operations process, configuring and releasing the required tool set, and training operations teams.

The effect of our actions

Standard processes baseline, configuring and releasing required toolset, and training operations teams.

IT processes implemented -
Incident, Change, Problem, Configuration, Release Management

500

Global personnel engaged -
DCIM, Engineering,
R&D, IT Support

~300k

Configurations Items (CIs) discovered and populated to global CMDB

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