Success Story

Standard operational processes in global ICT Centers

Evergo-led streamlining & standardizing global IT Deta Centers operations

Evergo led a project for streamlining and standardizing operations across the two global IT Deta Centers. With our team of experts, we worked with the client’s organization to implement a common operational “way of working” in ICT centres.

This has involved setting up operations processes baseline, configuring and releasing the required tool-set, and training operations teams.

The effect of our actions

Standard processes baseline, configuring and releasing required toolset, and training operations teams.


Global processes implemented -
Incident, Change, Problem, Configuration, Release Management


Global personnel engaged -
DCIM, Engineering,
R&D, IT Support


Configurations Items (CIs) discovered and populated to global CMDB