Standard operational processes in global ICT Centers

Streamlining & standardizing global data centers operations

Evergo led a project to streamline and standardize operations across the two global IT data centers. With our team of experts, we worked with the client’s organization to implement a common operational “way of working” in ICT centres.

This has involved setting up a baseline operations process, configuring and releasing the required tool set, and training operations teams.

The effect of our actions

Standard processes baseline, configuring and releasing required toolset, and training operations teams.

IT processes implemented -
Incident, Change, Problem, Configuration, Release Management

500

Global personnel engaged -
DCIM, Engineering,
R&D, IT Support

~300k

Configurations Items (CIs) discovered and populated to global CMDB

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Global ITSM Platform for IT operations in 50+ countries

Ericsson sought to unify their internal IT services with a global streamlined, standardized support system. To achieve this high-level goal, they needed a robust and reliable ITSM platform that could handle the custom operational procedures and be used in the same fashion wherever it was implemented. Thus, Ericsson looked for a global and scalable ITSM platform to help them reach their desired outcome.