Standard operational processes in global ICT Centers
Evergo-led streamlining & standardizing global IT Deta Centers operations
Evergo led a project for streamlining and standardizing operations across the two global IT Deta Centers. With our team of experts, we worked with the client’s organization to implement a common operational “way of working” in ICT centres.
This has involved setting up operations processes baseline, configuring and releasing the required tool-set, and training operations teams.
The effect of our actions
Standard processes baseline, configuring and releasing required toolset, and training operations teams.
5
Global processes implemented - Incident, Change, Problem, Configuration, Release Management
500
Global personnel engaged - DCIM, Engineering, R&D, IT Support
~300k
Configurations Items (CIs) discovered and populated to global CMDB
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