Standard operational processes in global ICT Centers

Evergo-led streamlining & standardizing global IT Deta Centers operations

Evergo led a project for streamlining and standardizing operations across the two global IT Deta Centers. With our team of experts, we worked with the client’s organization to implement a common operational “way of working” in ICT centres.

This has involved setting up operations processes baseline, configuring and releasing the required tool-set, and training operations teams.

The effect of our actions

Standard processes baseline, configuring and releasing required toolset, and training operations teams.

Global processes implemented -
Incident, Change, Problem, Configuration, Release Management

500

Global personnel engaged -
DCIM, Engineering,
R&D, IT Support

~300k

Configurations Items (CIs) discovered and populated to global CMDB

Modernization of the ServiceNow platform for Managed Services organization

Our initiative aimed to modernize the Service Now platform used by our customers. The platform had been heavily customized, making maintenance difficult and upgrades requiring high effort. As such, it became paramount that the team enhance their skillset in order to meet these demands.

Cloud & Infrastructure Modernization for a Banking Group

Challenge: Navigating Market Pressures and FinTech Competition A leading banking group faced increasing pressure to innovate rapidly in response to …

BMC Helix for global IoT operations

The BMC Helix platform has been designed to meet the needs of the most demanding IoT operations, with support for over 25 countries and 3,000 IoT support engineers engaged globally. The platform is also scalable, supporting up to 100,000 configuration items in BMC CMDB scope.

AIOps for Leading Telecommunication Service Provider

Evergo helped in global AIOps implementation. In today’s fast-paced IT environment, organizations that manage thousands of endpoints and complex configurations …