Standard operational processes in global ICT Centers

Streamlining & standardizing global data centers operations

Evergo led a project to streamline and standardize operations across the two global IT data centers. With our team of experts, we worked with the client’s organization to implement a common operational “way of working” in ICT centres.

This has involved setting up a baseline operations process, configuring and releasing the required tool set, and training operations teams.

The effect of our actions

Standard processes baseline, configuring and releasing required toolset, and training operations teams.

IT processes implemented -
Incident, Change, Problem, Configuration, Release Management

500

Global personnel engaged -
DCIM, Engineering,
R&D, IT Support

~300k

Configurations Items (CIs) discovered and populated to global CMDB

Cloud & Infrastructure Modernization for a Banking Group

Challenge: Navigating Market Pressures and FinTech Competition A leading banking group faced increasing pressure to innovate rapidly in response to …

BMC Helix for global IoT operations

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Modernization of the ServiceNow for managed services organization

Our initiative aimed to modernize the Service Now platform used by our customers. The platform had been heavily customized, making maintenance difficult and upgrades requiring high effort. As such, it became paramount that the team enhance their skillset in order to meet these demands.

AI-Assistant for a global HR organization

A global organization with employees across 20+ countries faced challenges in providing timely, efficient HR support due to varying employment regulations, policies, and the complexities of managing cross-functional teams. Traditional human-driven HR support struggled to meet the demands of an agile workforce, especially during large-scale planning events. The company sought an AI-powered solution to streamline HR assistance, reduce manual workload, and enhance employee experience.