Challenge: Scaling Global HR Support
A global organization with employees across 20+ countries faced challenges in providing timely, efficient HR support due to varying employment regulations, policies, and the complexities of managing cross-functional teams. Traditional human-driven HR support struggled to meet the demands of an agile workforce, especially during large-scale planning events. The company sought an AI-powered solution to streamline HR assistance, reduce manual workload, and enhance employee experience.
Solution: Implementing HelixGPT with Azure AI
To address this challenge, we supported the implementation of HelixGPT, an AI HR assistant built on ChatGPT and Microsoft Azure LLM.
Our team played a key role in:
✅ Integrating HelixGPT with the organization’s LLM infrastructure.
✅ Defining and validating knowledge sources to ensure accuracy, quality, and eliminate redundancies.
✅ Rolling out the solution in phases, starting with a limited group of users for controlled testing.
✅ Encouraging feedback and establishing a structured process to refine and improve AI responses.
✅ Collaborating with the vendor to implement continuous improvements and enhancements.
Outcome: A More Automated, Efficient HR Support System
The company transformed HR support by leveraging AI-driven automation, providing instant, context-aware assistance without requiring employees to sift through complex documentation. This resulted in:
✔ Improved employee experience with faster, more reliable HR support.
✔ Increased productivity by reducing manual workload for HR teams.
✔ A scalable AI foundation for further workplace automation and efficiency gains.
With AI-powered HR assistance, the organization unlocked endless possibilities for automation, creating a smarter, more responsive, and agile workplace.
The effect of our actions
Successful proof of concept and scaled solution that can support employees in 20+ countries
