Challenge: Scaling global HR support
A global organization with employees across 20+ countries faced challenges in providing timely, efficient HR support due to varying employment regulations, policies, and the complexities of managing cross-functional teams. Traditional human-driven HR support struggled to meet the demands of an agile workforce, especially during large-scale planning events. The company sought an AI-powered solution to streamline HR assistance, reduce manual workload, and enhance employee experience.
Solution: Implementing HelixGPT with Azure AI
To address this challenge, we supported the implementation of HelixGPT, an AI HR assistant built on ChatGPT and Microsoft Azure LLM.
Our team played a key role in:
- Integrating HelixGPT with the organization’s LLM infrastructure.
- Defining and validating knowledge sources ensures accuracy and quality and eliminates redundancies.
- The solution will be rolled out in phases, starting with a limited group of users for controlled testing.
- Encouraging feedback and establishing a structured process to refine and improve AI responses.
- Collaborating with the vendor to implement continuous improvements and enhancements.
Outcome: More automated, efficient HR support
The company transformed HR support by leveraging AI-driven automation, providing instant, context-aware assistance without requiring employees to sift through complex documentation. This resulted in:
- Improved employee experience with faster, more reliable HR support.
- Increased productivity by reducing manual workload for HR teams.
- A scalable AI foundation for further workplace automation and efficiency gains.
With AI-powered HR assistance, the organization unlocked endless possibilities for automation, creating a smarter, more responsive, and agile workplace.
The effect of our actions
Successful proof of concept and scaled solution that can support employees in 20+ countries
