AIOps for Leading Telecommunication Service Provider

<strong>AIOps for Leading Telecommunication Service Provider</strong>

Evergo helped in global AIOps implementation.

In today’s fast-paced IT environment, organizations that manage thousands of endpoints and complex configurations require intelligent observability to maintain seamless operations. Traditional monitoring approaches often create excessive noise, making detecting and preventing issues before they escalate challenging.

Evergo specializes in implementing AI-powered IT Operations (AIOps) solutions, which empower businesses to manage their IT environments proactively. By integrating advanced observability tools with leading IT Service Management (ITSM) platforms like BMC Helix, Helix GPT, and ServiceNow, Evergo enhances operational efficiency.

With Evergo’s AIOps expertise, IT organizations can shift from reactive troubleshooting to proactive, AI-driven operations. This transition ensures a resilient, high-performing IT infrastructure with minimal disruptions.

Our unique approach has helped our customers significantly reduce monitoring noise by leveraging machine learning (ML) for incident grouping and anomaly detection.

Additionally, AI-driven event correlation has improved the mean time to resolution (MTTR) for incidents. At the same time, support agents have also benefited from an automatic summary of incident situations, utilizing the state-of-the-art Helix GPT engine.

The effect of our actions

Significant monitoring noice reuduction through by ML-driven incident grouping and anomaly detection. AI-driven event correlation summary with Helix GPT engine.

5

IT processes with shorter Lead Time

80%

Monitoring noice reduction for IT teams

50+

Countries of operation impacted

200k

IT users affected in 50+ countries globally


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