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Małgorzata Pieczyńska

Well defined requirements and how to find them – Part 1

Part I - Apply agile approach to gathering requirement process   Intro The process of gathering the requirements for IT products is a real nightmare for project managers and disrupts the normal deployment of the product. This process takes place at the beginning of the whole product...

Małgorzata Pieczyńska

Significance of CMS/CMDB’s for IT Operations

Introduction Let’s start again with some theory by referring to ITIL first. The Configuration Management System (CMS) and Configuration Management Databases (CMDBs) are the definitions used in the ITIL Service Asset and Configuration Management. The ITIL defines the Configuration Management System (CMS) as a set of tools and data...

Małgorzata Pieczyńska

Communication language

To communicate properly in project management, we have to be sure that every stakeholder understands his/her role, tasks and goals. The best and the only way is to communicate using the same language. But – the same language doesn’t mean the same message. We work within...

Małgorzata Pieczyńska

The Concise Explanation of ITIL

ITIL is an IT Service Management Framework that is known for its comprehensive volumes. The books associated with the framework comprise thousands of pages of text. Just understanding the basics can take whole books. This guide is a concise and simplified overview of the framework. What...