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Małgorzata Pieczyńska

Well defined requirements and how to find them – Part 2

Part II - Stakeholders and supporting processes for gathering proper requirements   Stakeholders and theirs Roles in the process of creating requirements   Engaging proper persons in the project or process is a clue and guarantee of the quality of outcomes. The requirements gathering project should also begin with...

Małgorzata Pieczyńska

Well defined requirements and how to find them – Part 1

Part I - Apply agile approach to gathering requirement process   Intro The process of gathering the requirements for IT products is a real nightmare for project managers and disrupts the normal deployment of the product. This process takes place at the beginning of the whole product...

Małgorzata Pieczyńska

Implementing IT Service Catalogue

Introduction ITIL defines Service Catalogue as a database or structured document with information about all live services, including those available for deployment. The Service Catalogue is the only part of the Service Portfolio published to Customers, and is used to support the sale and delivery of IT Services....

Małgorzata Pieczyńska

Significance of CMS/CMDB’s for IT Operations

Introduction Let’s start again with some theory by referring to ITIL first. The Configuration Management System (CMS) and Configuration Management Databases (CMDBs) are the definitions used in the ITIL Service Asset and Configuration Management. The ITIL defines the Configuration Management System (CMS) as a set of tools and data...

Małgorzata Pieczyńska

Communication in project teams

  Only about 30% of projects are successful. This means: on time, on budget and according to the specifications. More than 40% of projects are delayed, exceed budget or do not conform to the specifications. Also, just over 20% end in failure because they are suspended...