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Enterprise Architecture Supports Operational Consistency and Stability
Enterprise Architecture (EA) delivers models and processes that ensure consistency and stability of service operations. Gartner suggests, it often takes 18 months to two years to get the EA practice up and running, and another one to two years after that to develop and refine...
Adressing people issues for successful service and process transformation
ITIL transformations are necessary to close the gap to your competitors as well as to position your organization ahead of the pack. Successful transformations require strong leadership focus on behavioral aspects of the change. Focus on the “people issues” ensures the most successfulorganizational changes. Fostering collaboration and building capabilities among...
How to implement ITSM Platform successfully
Implementing ITSM platform successfully should lead to clear understanding of all processes among all stakeholders. There are many benefits of success but the question is: how do you get there? How to deliver value to...
The Concise Explanation of ITIL
ITIL is an IT Service Management Framework that is known for its comprehensive volumes. The books associated with the framework comprise thousands of pages of text. Just understanding the basics can take whole books. This guide is a concise and simplified overview of the framework. What...