ITSM Implementation Project Manager

Role Name

TSM Implementation Project Manager for ITIL and BMC Helix Implementation Project

Role Description

The ITSM Implementation Project Manager (ITSM-PM) is the leader responsible for implementing a crucial ITSM management platform based on common ITIL processes. The ITSM-PM will oversee the implementation of a roadmap, which encompasses a series of interdependent initiatives and core deliverables.

Role Objectives

The ITSM-PM will drive execution activities and be a strong leader for the engaged project roles. The ideal candidate will manage several technical initiatives and deliverables across the client's organization. Additionally, the ITSM-PM will implement the ITSM platform and ITIL implementation roadmap according to a concrete and executable plan, ensuring that expected goals are met.

We expect the candidate to work with minimal supervision in an agile environment, collaborating with cross-functional product/platform teams, including process managers, product owners, project managers, architects, engineers, and business leaders at the mid-level.

Regular Tasks and Key Responsibilities

• Take ownership and leadership in project planning and execution.
• Recognize stakeholder structures and proactively manage their expectations.
• Coordinate between initiatives and key deliverables to enhance execution effectiveness.
• Drive the project agenda with full engagement from all involved roles.
• Proactively manage opportunities, risks, and issues at the project level.
• Initiate pre-studies to determine the scope, impediments, solution architectures, and implementation strategies for in-scope deliverables.
• Collaborate effectively with various roles within the customer’s technology landscape, such as technology consultants and advisors, enterprise and solution architects, tech leads, and other technical project managers.  
• Partner with senior stakeholders, including Product Owners, Process Owners, Business IT Owners, and Architects, to ensure project alignment with their investment plans and technology strategies.  
• Ensure alignment between the project and product teams with technology strategy goals, the project roadmap, and governance policies.

Professional Attributes

• At least seven years of experience as an IT Project Manager.
• Experience in the field of BMC Helix platform.
• Experience in ITSM, ITOM, and CMDB and practical knowledge of ITIL is an advantage.
• Ability to manage multiple initiatives simultaneously with a team of direct reports.
• Strong focus on product operationalization and execution, with a proven track record of achievements.
• Proactive approach to managing risks, with strong skills for solving issues and removing impediments.
• Candidates with creativity and an entrepreneurial mindset are preferred to drive successful execution.
• Understanding or experience in IT application management and IT and Network architecture is beneficial.
• Practical experience in agile methodologies at scale is very helpful.
• Fluent English at the C1 level is a must.

Education

• Bachelor’s degree in business, Engineering, or related field.
• Agile skills and project management certifications such as SAFe, SCRUM, PMP, or PRINCE would be advantageous.
• Understanding the IT technology stack and IT project management is helpful for effective leadership.

Ways of Working

• Working Hours: Full-time
• Location: Remote (within the EU) with possible travel to client locations in Scandinavia and Eastern Europe.
• Engagement Format: Contract, Employment

Salary

• To be discussed

Nationality

Non-EU citizens with a valid work permit

EU citizens