Technology Transformation Insights
Automation as Anesthesia
Automation as Anesthesia By Marzena Burakowska | May 20, 2026 A monthly reporting workflow that has run silently for three years stops producing output on a Monday morning. The data source changed its schema over the weekend, and the pipeline can no longer parse the file. Leadership wants the report by end of day. The team pulls up the runbook, ...
From “Hallucinating Boss” to Accountable Systems: Rethinking AI-Human Collaboration in the Real World
From “Hallucinating Boss” to Accountable Systems: Rethinking AI-Human Collaboration in the Real World By Marcin Burakowski | May 19, 2026 Read Janek Burakowski’s original article on Substack The article below builds on a discussion initiated by Janek Burakowski in his Substack piece, “The Hallucinating Boss”, which explores the growing gap between AI-generated decisions and real-world understanding. While the original article ...
Agentic AI in 2026: The Landscape Has Shifted
Agentic AI in 2026: The Landscape Has Shifted By Marzena Burakowska | March 16, 2026 A little over a year ago, the concept of Agentic AI was largely confined to a theoretical vision of the near future. The technology industry was captivated by the idea of conceptualizing autonomous "synthetic workers", intelligent systems capable of planning, reasoning, and executing complex, multi-step ...
Data Quality in AI Projects
Data Quality in AI Projects By Marcin Burakowski | October 24, 2025 From Chaos to Clarity: Tackling Data Challenges in AI Projects Why do so many AI projects stall before they scale? The answer often lies not in the algorithms, but in the data. Hidden inconsistencies, unclear relevance, and fragmented ownership quietly erode progress. Whether you're modernizing legacy systems or launching new ones, ...
AIOps in IT Operations – Balancing Promise and Reality
AIOps in IT Operations - Balancing Promise and Reality By Jan Burakowski | February 04, 2026 Implementing AIOps in IT operations is often seen as a breakthrough for managing complex systems, promising faster issue detection, reduced alert noise, and predictive insights. While the potential is compelling, AIOps is not a one-size-fits-all solution. Its success hinges on factors like data quality, system complexity, and ...
Implementing AIOps Is Not a One-Time Activity
Implementing AIOps Is Not a One-Time Activity By Marzena Burakowska | November 27, 2025 Implementing AIOps is often sold as a big milestone: select a platform, integrate tools, tune rules, run pilots, and declare success. In reality, it is not something you “set and forget.” It must evolve with your IT landscape, data, and business. Treating it as a one-time ...
Successfully completed AIOps Implementation
Successfully completed AIOps Implementation By Marzena Burakowska | September 15, 2025 At the end of June, our team successfully completed a major AIOps implementation and took it to production. On the original roadmap, this was a six-month initiative. In reality, it took almost two years. That difference between plan and outcome was not about enthusiasm or intent. It reflected the reality of implementing ...
How AIOps Capabilities Can Improve ITSM
How AIOps Capabilities Can Improve ITSM By Jan Burakowski | August 13, 2025 IT Service Management (ITSM) is the central framework organizations use to deliver, manage, and support IT services. It defines the processes, policies, and responsibilities that keep IT services aligned with business needs. In its traditional form, ITSM provides a structured, process-driven approach to service delivery. It is ...
Successful Technology Transformation in a Federated IT Organization
Successful Technology Transformation in a Federated IT Organization By Marcin Burakowski | March 12, 2026 Why Time-Bound Enterprise Change Requires More Than Agile Delivery Large enterprises frequently operate in a federated IT model. Technology capabilities are distributed across portfolios and value streams that align closely with specific business domains. This structure ensures proximity to business stakeholders and enables fast, context-aware decision-making. In many ...
Running IT as a Service-Oriented Business
Running IT as a Service-Oriented Business By Marcin Burakowski | December 16, 2025 Introduction Adopting a service-oriented IT operating model plays a crucial role in delivering business value to stakeholders.The IT operating model plays a crucial role in delivering business value to stakeholders. By organizing IT around composable capabilities and services that the entire organization can utilize, IT can advance to a new ...
Service-Oriented IT Unlocking Business Value
Service-Oriented IT Unlocking Business Value By Marcin Burakowski | October 10, 2025 Service-Oriented IT Delivery: The Foundation of a Business Technology Company The transition from traditional IT silos to Service-Oriented IT Delivery models is revolutionizing how enterprises deliver technology and enable business capabilities. This approach aligns IT support with business outcomes, fostering agility and scalability in today’s fast-paced digital economy. It encourages ongoing ...
Faster Work, Lower Motivation: The Other Side of Gen AI
Faster Work, Lower Motivation: The Other Side of Gen AI By Marcin Burakowski | June 25, 2025 Harvard Business Review recently published research that should give every digital transformation leader reason to reflect. In four experiments involving over 3,500 professionals, the authors measured the effects of using generative AI (Gen AI) on everyday knowledge work tasks such as drafting performance ...
Service Modelling in the Real World: Answering the Questions Everyone Actually Asks
Service Modelling in the Real World: Answering the Questions Everyone Actually Asks By Marcin Burakowski | April 20, 2026 Service modelling is widely recognized as a cornerstone of modern IT operations. Yet in practice, most organizations struggle not because of tooling limitations, but because of misconceptions about what service modelling is and how it delivers value. Drawing from real-world implementations ...
Is ChatGPT Still Your Best Advisor?
Is ChatGPT Still Your Best Advisor? By Marcin Burakowski |June 16, 2025 Generative AI adoption is no longer synonymous with "plugging ChatGPT into a workflow." Over the past 18 months, a crowded field of alternative large-language models (LLMs) has redrawn the enterprise's cost, capability, and compliance map. Below are five market shifts every decision-maker should understand before green-light (or re-negotiating) their next ...
Faster Work, Lower Motivation: The Other Side of Gen AI
Faster Work, Lower Motivation: The Other Side of Gen AI By Marcin Burakowski | June 25, 2025 Harvard Business Review recently published research that should give every digital transformation leader reason to reflect. In four experiments involving over 3,500 professionals, the authors measured the effects of using generative AI (Gen AI) on everyday knowledge work tasks such as drafting performance ...
AIOps in IT Operations – Balancing Promise and Reality
AIOps in IT Operations - Balancing Promise and Reality By Marzena Burakowska | May 22, 2025 AIOps is often seen as a breakthrough for managing complex IT systems, promising faster issue detection, reduced alert noise, and predictive insights. While the potential is compelling, AIOps is not a one-size-fits-all solution. Its success hinges on factors like data quality, system complexity, and organisational readiness. In ...