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Małgorzata Pieczyńska

Significance of CMS/CMDB’s for IT Operations

Introduction Let’s start again with some theory by referring to ITIL first. The Configuration Management System (CMS) and Configuration Management Databases (CMDBs) are the definitions used in the ITIL Service Asset and Configuration Management. The ITIL defines the Configuration Management System (CMS) as a set of tools and data...

Małgorzata Pieczyńska

Communication in project teams

  Only about 30% of projects are successful. This means: on time, on budget and according to the specifications. More than 40% of projects are delayed, exceed budget or do not conform to the specifications. Also, just over 20% end in failure because they are suspended...

Małgorzata Pieczyńska

Adressing people issues for successful service and process transformation

ITIL transformations are necessary to close the gap to your competitors as well as to position your organization ahead of the pack. Successful transformations require strong leadership focus on behavioral aspects of the change. Focus on the “people issues” ensures the most successfulorganizational changes. Fostering collaboration and building capabilities among...

Małgorzata Pieczyńska

Agile IT Service Development

Introduction Though agile working principles in IT were first adopted by software-development teams, the widespread adoption of IT business solutions now means IT services provide an increasingly critical ‘back-room’ support function. Furthermore, as IT innovation continues to snowball, business IT services are under relentless pressure to...

Małgorzata Pieczyńska

Successful SOA implementation approach

21 century introduced all companies to a globally digitized economy. Yet, so few companies benefit from the value of Service Oriented Architecture (SOA) in their enterprise. In fast pace, digitized economy inaccurate Enterprise Architecture (EA) creates business roadblocks that contribute to inefficiency and waste. Jeanne...