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Małgorzata Pieczyńska

Trust in project management

Stephen M.R. Covey in his book “Speed of Trust” mentions the lowest societal trust in different countries: ” …only 34% of Americans believe that other people can be trusted. In Latin America, the number is only 23%, and in Africa, the figure is 18%. In...

Małgorzata Pieczyńska

Service Level Management

Introduction Service Level Management is one of Service Design processes. The fact should be enough to say that it’s one of most important processes, and indeed it’s. According to us it’s of crucial importance for two business aspects namely customer satisfaction and financial effectiveness of the...

Małgorzata Pieczyńska

Well defined requirements and how to find them – Part 2

Part II - Stakeholders and supporting processes for gathering proper requirements   Stakeholders and theirs Roles in the process of creating requirements   Engaging proper persons in the project or process is a clue and guarantee of the quality of outcomes. The requirements gathering project should also begin with...

Małgorzata Pieczyńska

Well defined requirements and how to find them – Part 1

Part I - Apply agile approach to gathering requirement process   Intro The process of gathering the requirements for IT products is a real nightmare for project managers and disrupts the normal deployment of the product. This process takes place at the beginning of the whole product...

Małgorzata Pieczyńska

Implementing IT Service Catalogue

Introduction ITIL defines Service Catalogue as a database or structured document with information about all live services, including those available for deployment. The Service Catalogue is the only part of the Service Portfolio published to Customers, and is used to support the sale and delivery of IT Services....