- All
- All Posts
Agile business process transformation risks and challenges
In this blog, we identify some key challenges of business process transformation towards an agile and lean techniques. We only focus on some key factors as we find them most abundant in IT Organizations we encounter. There are several risk factors that are specific to...
Enterprise Architecture/Service Oriented Architecture – How To Mitigate Risk
1. Overview Implementing Enterprise Architecture (EA) together with Service Oriented Architecture (SOA) can be very beneficial for an organization. Aligning the business and IT may reduce costs, lower risks, and help an organization become more agile. At the same time, wrongly implemented EA and SOA may...
Enterprise Architecture Supports Operational Consistency and Stability
Enterprise Architecture (EA) delivers models and processes that ensure consistency and stability of service operations. Gartner suggests, it often takes 18 months to two years to get the EA practice up and running, and another one to two years after that to develop and refine...
Proactive operations – how to shift from reactive to proactive operations
Introduction One of the biggest challenges at most IT organizations is to transform itself from reactive to proactive operations model. ITIL framework provides the maturity levels for all processes or functions which in large part help to decipher whether you run the reactive or proactive IT...
Service Level Management
Introduction Service Level Management is one of Service Design processes. The fact should be enough to say that it’s one of most important processes, and indeed it’s. According to us it’s of crucial importance for two business aspects namely customer satisfaction and financial effectiveness of the...
Well defined requirements and how to find them – Part 1
Part I - Apply agile approach to gathering requirement process Intro The process of gathering the requirements for IT products is a real nightmare for project managers and disrupts the normal deployment of the product. This process takes place at the beginning of the whole product...
Implementing IT Service Catalogue
Introduction ITIL defines Service Catalogue as a database or structured document with information about all live services, including those available for deployment. The Service Catalogue is the only part of the Service Portfolio published to Customers, and is used to support the sale and delivery of IT Services....
Significance of CMS/CMDB’s for IT Operations
Introduction Let’s start again with some theory by referring to ITIL first. The Configuration Management System (CMS) and Configuration Management Databases (CMDBs) are the definitions used in the ITIL Service Asset and Configuration Management. The ITIL defines the Configuration Management System (CMS) as a set of tools and data...
Different types of communication that make project management more effective
There are many different types of communication that a project manager will need to be familiar with if they want to successfully manage the project. Project communication has many different aspects that the project manager needs to be able to use. Let's take a look at some...
Role of CIO in business transformation
CIO’s role has become one of the most important catalysts of change within every company. With great responsibility for collaboration with all organizational units within the company CIO’s have a lot to focus on. In this article, we look at some key factors that enable...