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Agile business process transformation risks and challenges
In this blog, we identify some key challenges of business process transformation towards an agile and lean techniques. We only focus on some key factors as we find them most abundant in IT Organizations we encounter. There are several risk factors that are specific to...
Implementing IT Service Catalogue
Introduction ITIL defines Service Catalogue as a database or structured document with information about all live services, including those available for deployment. The Service Catalogue is the only part of the Service Portfolio published to Customers, and is used to support the sale and delivery of IT Services....
The Concise Explanation of ITIL
ITIL is an IT Service Management Framework that is known for its comprehensive volumes. The books associated with the framework comprise thousands of pages of text. Just understanding the basics can take whole books. This guide is a concise and simplified overview of the framework. What...