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Małgorzata Pieczyńska

Implementing IT Service Catalogue

Introduction ITIL defines Service Catalogue as a database or structured document with information about all live services, including those available for deployment. The Service Catalogue is the only part of the Service Portfolio published to Customers, and is used to support the sale and delivery of IT Services....

Małgorzata Pieczyńska

The Concise Explanation of ITIL

ITIL is an IT Service Management Framework that is known for its comprehensive volumes. The books associated with the framework comprise thousands of pages of text. Just understanding the basics can take whole books. This guide is a concise and simplified overview of the framework. What...