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Significance of CMS/CMDB’s for IT Operations
Introduction Let’s start again with some theory by referring to ITIL first. The Configuration Management System (CMS) and Configuration Management Databases (CMDBs) are the definitions used in the ITIL Service Asset and Configuration Management. The ITIL defines the Configuration Management System (CMS) as a set of tools and data...
Preparing to Implementation of Knowledge Management in IT Operations
Introduction In this article we would like to cover key success and risk factors that should be considered while preparing to implementation of Knowledge Management (KM) in IT Operations. At EvergoPartners we think that there are three areas that should be thoroughly analyzed and planned before...
How to use “simple” maturity model to evaluate your organization’s maturity
Introduction ITIL or Information Technology Infrastructure Library is the most widely accepted industry standard. ITIL provides the most comprehensive set of Best Practices for IT Service Management. Some of the core best practices focus on Service Strategy, Design, Transition, Support and Continual Improvement. It is critical...
The Concise Explanation of ITIL
ITIL is an IT Service Management Framework that is known for its comprehensive volumes. The books associated with the framework comprise thousands of pages of text. Just understanding the basics can take whole books. This guide is a concise and simplified overview of the framework. What...