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Agile business process transformation risks and challenges
In this blog, we identify some key challenges of business process transformation towards an agile and lean techniques. We only focus on some key factors as we find them most abundant in IT Organizations we encounter. There are several risk factors that are specific to...
Implementing IT Service Catalogue
Introduction ITIL defines Service Catalogue as a database or structured document with information about all live services, including those available for deployment. The Service Catalogue is the only part of the Service Portfolio published to Customers, and is used to support the sale and delivery of IT Services....
Significance of CMS/CMDB’s for IT Operations
Introduction Let’s start again with some theory by referring to ITIL first. The Configuration Management System (CMS) and Configuration Management Databases (CMDBs) are the definitions used in the ITIL Service Asset and Configuration Management. The ITIL defines the Configuration Management System (CMS) as a set of tools and data...
Role of CIO in business transformation
CIO’s role has become one of the most important catalysts of change within every company. With great responsibility for collaboration with all organizational units within the company CIO’s have a lot to focus on. In this article, we look at some key factors that enable...