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Enterprise Architecture Supports Operational Consistency and Stability
Enterprise Architecture (EA) delivers models and processes that ensure consistency and stability of service operations. Gartner suggests, it often takes 18 months to two years to get the EA practice up and running, and another one to two years after that to develop and refine...
Proactive operations – how to shift from reactive to proactive operations
Introduction One of the biggest challenges at most IT organizations is to transform itself from reactive to proactive operations model. ITIL framework provides the maturity levels for all processes or functions which in large part help to decipher whether you run the reactive or proactive IT...
Adressing people issues for successful service and process transformation
ITIL transformations are necessary to close the gap to your competitors as well as to position your organization ahead of the pack. Successful transformations require strong leadership focus on behavioral aspects of the change. Focus on the “people issues” ensures the most successfulorganizational changes. Fostering collaboration and building capabilities among...
How to implement ITSM Platform successfully
Implementing ITSM platform successfully should lead to clear understanding of all processes among all stakeholders. There are many benefits of success but the question is: how do you get there? How to deliver value to...
How to use “simple” maturity model to evaluate your organization’s maturity
Introduction ITIL or Information Technology Infrastructure Library is the most widely accepted industry standard. ITIL provides the most comprehensive set of Best Practices for IT Service Management. Some of the core best practices focus on Service Strategy, Design, Transition, Support and Continual Improvement. It is critical...
The Concise Explanation of ITIL
ITIL is an IT Service Management Framework that is known for its comprehensive volumes. The books associated with the framework comprise thousands of pages of text. Just understanding the basics can take whole books. This guide is a concise and simplified overview of the framework. What...