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Małgorzata Pieczyńska

Trust in project management

Stephen M.R. Covey in his book “Speed of Trust” mentions the lowest societal trust in different countries: ” …only 34% of Americans believe that other people can be trusted. In Latin America, the number is only 23%, and in Africa, the figure is 18%. In...

Małgorzata Pieczyńska

Well defined requirements and how to find them – Part 1

Part I - Apply agile approach to gathering requirement process   Intro The process of gathering the requirements for IT products is a real nightmare for project managers and disrupts the normal deployment of the product. This process takes place at the beginning of the whole product...

Małgorzata Pieczyńska

Implementing IT Service Catalogue

Introduction ITIL defines Service Catalogue as a database or structured document with information about all live services, including those available for deployment. The Service Catalogue is the only part of the Service Portfolio published to Customers, and is used to support the sale and delivery of IT Services....

Małgorzata Pieczyńska

Significance of CMS/CMDB’s for IT Operations

Introduction Let’s start again with some theory by referring to ITIL first. The Configuration Management System (CMS) and Configuration Management Databases (CMDBs) are the definitions used in the ITIL Service Asset and Configuration Management. The ITIL defines the Configuration Management System (CMS) as a set of tools and data...