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Proactive operations – how to shift from reactive to proactive operations
Introduction One of the biggest challenges at most IT organizations is to transform itself from reactive to proactive operations model. ITIL framework provides the maturity levels for all processes or functions which in large part help to decipher whether you run the reactive or proactive IT...
Enterprise Architecture -SOA benefits and risks
Overview The most fundamental challenge for most of organizations today has been an alignment between business and IT within an organization. The organizations struggle with the question of how to justify the IT budget, especially when there seems to be very little evidence stating that...
Service Level Management
Introduction Service Level Management is one of Service Design processes. The fact should be enough to say that it’s one of most important processes, and indeed it’s. According to us it’s of crucial importance for two business aspects namely customer satisfaction and financial effectiveness of the...
Implementing IT Service Catalogue
Introduction ITIL defines Service Catalogue as a database or structured document with information about all live services, including those available for deployment. The Service Catalogue is the only part of the Service Portfolio published to Customers, and is used to support the sale and delivery of IT Services....
Adressing people issues for successful service and process transformation
ITIL transformations are necessary to close the gap to your competitors as well as to position your organization ahead of the pack. Successful transformations require strong leadership focus on behavioral aspects of the change. Focus on the “people issues” ensures the most successfulorganizational changes. Fostering collaboration and building capabilities among...
How Enterprise Architecture (EA) can help to leverage IT on Digitized Platform(s)
In 2002, Amazon CEO Jeff Bezos circulated an important internal memo. In summary, it required every Amazon team to deploy open application programming interfaces and web services in order to facilitate data sharing and functionality. His explicit instruction was mandatory and explained that non-compliance would...
How to optimize workplace through User Experience (UX)
In this blog, we capture our UX perspective on optimizing the workflow for employees. There is a range of UX techniques to ensure employee focus, momentum and motivation in their daily duties. Here, we only highlight few UX strategies to empower employees for the optimized...
How to implement ITSM Platform successfully
Implementing ITSM platform successfully should lead to clear understanding of all processes among all stakeholders. There are many benefits of success but the question is: how do you get there? How to deliver value to...
How to use “simple” maturity model to evaluate your organization’s maturity
Introduction ITIL or Information Technology Infrastructure Library is the most widely accepted industry standard. ITIL provides the most comprehensive set of Best Practices for IT Service Management. Some of the core best practices focus on Service Strategy, Design, Transition, Support and Continual Improvement. It is critical...
The Concise Explanation of ITIL
ITIL is an IT Service Management Framework that is known for its comprehensive volumes. The books associated with the framework comprise thousands of pages of text. Just understanding the basics can take whole books. This guide is a concise and simplified overview of the framework. What...