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Małgorzata Pieczyńska

Service Level Management

Introduction Service Level Management is one of Service Design processes. The fact should be enough to say that it’s one of most important processes, and indeed it’s. According to us it’s of crucial importance for two business aspects namely customer satisfaction and financial effectiveness of the...

Małgorzata Pieczyńska

TOP 5 Reasons Why People Are Making SOA Fail

Before we start thinking about the reasons of failed SOA efforts, let’s define what the SOA is. The SOA (service-oriented architecture) is basically a collection of services that communicate with each other.  The communication can involve either simple data passing or it could involve two or...