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Service Level Management
Introduction Service Level Management is one of Service Design processes. The fact should be enough to say that it’s one of most important processes, and indeed it’s. According to us it’s of crucial importance for two business aspects namely customer satisfaction and financial effectiveness of the...
How to use “simple” maturity model to evaluate your organization’s maturity
Introduction ITIL or Information Technology Infrastructure Library is the most widely accepted industry standard. ITIL provides the most comprehensive set of Best Practices for IT Service Management. Some of the core best practices focus on Service Strategy, Design, Transition, Support and Continual Improvement. It is critical...
TOP 5 Reasons Why People Are Making SOA Fail
Before we start thinking about the reasons of failed SOA efforts, let’s define what the SOA is. The SOA (service-oriented architecture) is basically a collection of services that communicate with each other. The communication can involve either simple data passing or it could involve two or...