- All
- All Posts
Agile business process transformation risks and challenges
In this blog, we identify some key challenges of business process transformation towards an agile and lean techniques. We only focus on some key factors as we find them most abundant in IT Organizations we encounter. There are several risk factors that are specific to...
Enterprise Architecture Supports Operational Consistency and Stability
Enterprise Architecture (EA) delivers models and processes that ensure consistency and stability of service operations. Gartner suggests, it often takes 18 months to two years to get the EA practice up and running, and another one to two years after that to develop and refine...
Enterprise Architecture -SOA benefits and risks
Overview The most fundamental challenge for most of organizations today has been an alignment between business and IT within an organization. The organizations struggle with the question of how to justify the IT budget, especially when there seems to be very little evidence stating that...
Service Level Management
Introduction Service Level Management is one of Service Design processes. The fact should be enough to say that it’s one of most important processes, and indeed it’s. According to us it’s of crucial importance for two business aspects namely customer satisfaction and financial effectiveness of the...
Well defined requirements and how to find them – Part 2
Part II - Stakeholders and supporting processes for gathering proper requirements Stakeholders and theirs Roles in the process of creating requirements Engaging proper persons in the project or process is a clue and guarantee of the quality of outcomes. The requirements gathering project should also begin with...
Significance of CMS/CMDB’s for IT Operations
Introduction Let’s start again with some theory by referring to ITIL first. The Configuration Management System (CMS) and Configuration Management Databases (CMDBs) are the definitions used in the ITIL Service Asset and Configuration Management. The ITIL defines the Configuration Management System (CMS) as a set of tools and data...
How Enterprise Architecture (EA) can help to leverage IT on Digitized Platform(s)
In 2002, Amazon CEO Jeff Bezos circulated an important internal memo. In summary, it required every Amazon team to deploy open application programming interfaces and web services in order to facilitate data sharing and functionality. His explicit instruction was mandatory and explained that non-compliance would...
How to optimize workplace through User Experience (UX)
In this blog, we capture our UX perspective on optimizing the workflow for employees. There is a range of UX techniques to ensure employee focus, momentum and motivation in their daily duties. Here, we only highlight few UX strategies to empower employees for the optimized...
Preparing to Implementation of Knowledge Management in IT Operations
Introduction In this article we would like to cover key success and risk factors that should be considered while preparing to implementation of Knowledge Management (KM) in IT Operations. At EvergoPartners we think that there are three areas that should be thoroughly analyzed and planned before...
Agile project communication
Communication doesn’t happen by chance. Therefore it’s essential that everyone on the team understands the communication objectives and protocols. It’s important to be clear about how each function and individual is expected to interact. The general principle is: when something needs to be said, say...