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Małgorzata Pieczyńska

Implementing IT Service Catalogue

Introduction ITIL defines Service Catalogue as a database or structured document with information about all live services, including those available for deployment. The Service Catalogue is the only part of the Service Portfolio published to Customers, and is used to support the sale and delivery of IT Services....

Małgorzata Pieczyńska

Agile IT Service Development

Introduction Though agile working principles in IT were first adopted by software-development teams, the widespread adoption of IT business solutions now means IT services provide an increasingly critical ‘back-room’ support function. Furthermore, as IT innovation continues to snowball, business IT services are under relentless pressure to...