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Małgorzata Pieczyńska

Service Level Management

Introduction Service Level Management is one of Service Design processes. The fact should be enough to say that it’s one of most important processes, and indeed it’s. According to us it’s of crucial importance for two business aspects namely customer satisfaction and financial effectiveness of the...

Małgorzata Pieczyńska

Successful SOA implementation approach

21 century introduced all companies to a globally digitized economy. Yet, so few companies benefit from the value of Service Oriented Architecture (SOA) in their enterprise. In fast pace, digitized economy inaccurate Enterprise Architecture (EA) creates business roadblocks that contribute to inefficiency and waste. Jeanne...

Małgorzata Pieczyńska

How to implement ITSM Platform successfully

Implementing ITSM platform successfully should lead to clear understanding of all processes among all stakeholders. There are many benefits of success but the question is: how do you get there?                     How to deliver value to...

Małgorzata Pieczyńska

The Concise Explanation of ITIL

ITIL is an IT Service Management Framework that is known for its comprehensive volumes. The books associated with the framework comprise thousands of pages of text. Just understanding the basics can take whole books. This guide is a concise and simplified overview of the framework. What...