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Małgorzata Pieczyńska

Service Level Management

Introduction Service Level Management is one of Service Design processes. The fact should be enough to say that it’s one of most important processes, and indeed it’s. According to us it’s of crucial importance for two business aspects namely customer satisfaction and financial effectiveness of the...

Małgorzata Pieczyńska

Agile project communication

Communication doesn’t happen by chance. Therefore it’s essential that everyone on the team understands the communication objectives and protocols. It’s important to be clear about how each function and individual is expected to interact. The general principle is: when something needs to be said, say...

Małgorzata Pieczyńska

Communication language

To communicate properly in project management, we have to be sure that every stakeholder understands his/her role, tasks and goals. The best and the only way is to communicate using the same language. But – the same language doesn’t mean the same message. We work within...