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Małgorzata Pieczyńska

Significance of CMS/CMDB’s for IT Operations

Introduction Let’s start again with some theory by referring to ITIL first. The Configuration Management System (CMS) and Configuration Management Databases (CMDBs) are the definitions used in the ITIL Service Asset and Configuration Management. The ITIL defines the Configuration Management System (CMS) as a set of tools and data...

Małgorzata Pieczyńska

Implementing IT Service Catalogue

Introduction ITIL defines Service Catalogue as a database or structured document with information about all live services, including those available for deployment. The Service Catalogue is the only part of the Service Portfolio published to Customers, and is used to support the sale and delivery of IT Services....

Małgorzata Pieczyńska

Agile project communication

Communication doesn’t happen by chance. Therefore it’s essential that everyone on the team understands the communication objectives and protocols. It’s important to be clear about how each function and individual is expected to interact. The general principle is: when something needs to be said, say...

Małgorzata Pieczyńska

TOP 5 Reasons Why People Are Making SOA Fail

Before we start thinking about the reasons of failed SOA efforts, let’s define what the SOA is. The SOA (service-oriented architecture) is basically a collection of services that communicate with each other.  The communication can involve either simple data passing or it could involve two or...