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Małgorzata Pieczyńska

Significance of CMS/CMDB’s for IT Operations

Introduction Let’s start again with some theory by referring to ITIL first. The Configuration Management System (CMS) and Configuration Management Databases (CMDBs) are the definitions used in the ITIL Service Asset and Configuration Management. The ITIL defines the Configuration Management System (CMS) as a set of tools and data...

Małgorzata Pieczyńska

Implementing IT Service Catalogue

Introduction ITIL defines Service Catalogue as a database or structured document with information about all live services, including those available for deployment. The Service Catalogue is the only part of the Service Portfolio published to Customers, and is used to support the sale and delivery of IT Services....

Małgorzata Pieczyńska

Agile project communication

Communication doesn’t happen by chance. Therefore it’s essential that everyone on the team understands the communication objectives and protocols. It’s important to be clear about how each function and individual is expected to interact. The general principle is: when something needs to be said, say...

Małgorzata Pieczyńska

TOP 5 Reasons Why People Are Making SOA Fail

Before we start thinking about the reasons of failed SOA efforts, let’s define what the SOA is. The SOA (service-oriented architecture) is basically a collection of services that communicate with each other.  The communication can involve either simple data passing or it could involve two or...

Małgorzata Pieczyńska

Communication language

To communicate properly in project management, we have to be sure that every stakeholder understands his/her role, tasks and goals. The best and the only way is to communicate using the same language. But – the same language doesn’t mean the same message. We work within...

Małgorzata Pieczyńska

Successful SOA implementation approach

21 century introduced all companies to a globally digitized economy. Yet, so few companies benefit from the value of Service Oriented Architecture (SOA) in their enterprise. In fast pace, digitized economy inaccurate Enterprise Architecture (EA) creates business roadblocks that contribute to inefficiency and waste. Jeanne...

Małgorzata Pieczyńska

How to implement ITSM Platform successfully

Implementing ITSM platform successfully should lead to clear understanding of all processes among all stakeholders. There are many benefits of success but the question is: how do you get there?                     How to deliver value to...